If my refund gets validated, how and when will I get reimbursed?

Blocky bits

Last Update hace 3 años

The refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 days.

A refund notification shall be sent via email once the process is finalized. If you would prefer to repurchase, a refund voucher shall be processed and this must be indicated when you request a return when contacting our Customer Service.

In the event you would prefer a cash refund, the refund methods available according to payment methods are:

Payment methods Refund methods

  • M-Pesa or Refund voucher
  • Gift voucher or Bank Transfer

NOTE: Once you select your preferred method of refund you will not be in a position to change it.

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