The refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 days.
A refund notification shall be sent via email once the process is finalized. If you would prefer to repurchase, a refund voucher shall be processed and this must be indicated when you request a return when contacting our Customer Service.
In the event you would prefer a cash refund, the refund methods available according to payment methods are:
Payment methods Refund methods
- M-Pesa or Refund voucher
- Gift voucher or Bank Transfer
NOTE: Once you select your preferred method of refund you will not be in a position to change it.